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Customer Service - eCard FAQ
If you're having a problem using our postcard system please refer to the FAQ below.
How much does it cost to send a card?
Nothing! The cards are absolutely free for you to send to as many people as you choose! The only thing we would ask in return is to let a few of your friends know about our service!
How do I send a card?
To send a card, first go to this page: http://cards.lovingyou.com. Choose a category from the list. Then choose a topic. You'll then see cards matching your topic. Once you've chosen your card, click the "send this" link underneath the picture. You will be taken to a page to view the actual size of the card. If that is the card you would like to send then fill out the fields located on the page(s) following. When you are done, click "continue creating your card" to make sure everything looks right and the e-mail addresses are correct. If everything is correct click send. If not click the "edit more" button -- make the changes and then send your card! *Special Note: You will receive an e-mail letting you know when the card was picked up!
How do I pick up a card?
If you have received a card you will receive an e-mail notification letting you know your card number and the address of where to pick it up from. If you're still having trouble finding the pick up page, click here. Then, enter your card number in the box and click the button. It's that easy!
I can't find my card number.
If you are having problems finding your card number, please forward the e-mail notice you received to cardhelp@lovingyou.com.
It says "no card found."
If your card is over 2 weeks old it has been deleted from our database. Due to the overwhelming number of cards sent daily we need to do this to avoid slowing down our servers. If your card is less than two weeks old and you are getting the "no card found" error page, make sure there are no spaces before the number and that the number is correct. If after trying that you are still getting an error, please forward the e-mail notice you received to cardhelp@lovingyou.com.
There are no images on my card.
This sometimes happens when the person who sent you the card forgot to click the button signifying which card (or image) to send you. Our suggestion is to kindly ask the sender to resend the card and make sure they click the button.
I sent a card but they didn't receive a notice yet.
If your recipient didn't receive the card it is either due to slow connections on the Internet or the more common answer - the e-mail address you wrote in was incorrect.
They picked up the card but I didn't get a notice.
If you didn't receive a notice it is either due to slow connections on the Internet or the more common answer - the e-mail address you wrote in was incorrect.
If your question was not addressed by these topics or you still need help, you can e-mail us at cardhelp@lovingyou.com.
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